You may return most new, unopened items for a full refund within 30 days of delivery less all shipping charges out to you. These items should be in their original packaging and have their serial number or UPC. Special order returns are at our discretion on a case by case basis. If you would like to make a return or exchange, you must contact us by phone (718)261-9500 or email to receive a RMA (Return Merchandise Authorization) number before returning your items. Return shipping is the responsibility of the purchaser and will be deducted for the refund amount, unless the product was damaged.
Some returns may be subject to a 15% restocking fee. Remember, if you would like to return or exchange your item, you must contact us before sending it back. Items returned to us without notification will not be eligible for a refund or exchange.
Returns will not be accepted on items that are:
- Opened or used
- Missing their serial number or UPC
- Special orders (returned at our discretion, may incur restock fee)
- Returned more then 30 days after delivery
- Returned without notification
- Bathroom equipment
- Mattresses and Cushions
- Incontinent Products
- Wound care Products